Contact & Support

Email support

The support address for OpBuildX Uploader is hello@opbuildx.com. It handles every kind of request: help with the dashboard, questions about the TikTok connection, feedback, and privacy or deletion requests. We aim to reply within a few business days.

Before you write, you may find a quicker answer in the FAQ, which covers connecting TikTok, the permissions we request, what data is stored, and how to disconnect.

What to include in a support request

• The display name of the TikTok account you connected, so we can find the right connection.
• What you were trying to do, for example connecting the account or sending a video.
• What happened instead, including any message the dashboard showed.
• The approximate date and time, with your time zone.
• The browser and device you used.

Please never send your TikTok password, access codes, or one-time sign-in codes. We will never ask for them.

Privacy and data-deletion requests

You can ask what information OpBuildX Uploader holds for the accounts you connected, or ask us to delete it. Email hello@opbuildx.com from an address that lets us identify your account, and say whether you want a copy of the data, deletion, or both. Deletion covers stored tokens, account identifiers, video working copies, and log entries for that account, and is completed within 30 days unless a law requires us to keep a copy. Full details are in the Privacy Policy.

How to disconnect TikTok

1. Open the TikTok app and go to your profile.
2. Open Settings and privacy, then Security and permissions (or Manage apps, depending on your app version).
3. Find OpBuildX Uploader in the list of authorized apps and remove its access.

Disconnecting stops any further use of the old authorization. To have the copies we still hold deleted, also send us an email.

Other links

Read our Terms of Service, learn about OpBuildX Uploader, or see the features.